Terms and Conditions
1. Terms and Conditions
We – KOPASOFT – are proud to provide you website and software services in order to satisfy any requirement of your own. Being developed under the GNU General Public License, we would like to list out some of the terms and conditions as well as recommend you to read them carefully to ensure that you understand each provision. By purchasing and using our themes, you are admitted to accepting all of the listed terms below.
The prices or these terms and conditions may be updated from time to time by KOPASOFT without prior notice.
2. Limitation of Liability
With respect to any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, KOPASOFT are not liable to address those problems that caused by you (the buyer).
Any material from this site you use comes with servicing, repair or correction of equipment, you will do it at your own charge.
3. Club Membership
When joining a Club Membership, only with $129 each year, you will be permitted to access to all our themes including PDS files listed on our website Kopatheme.com (themes sold on ThemeForest.net are excluded). After your membership period has expired, you will no longer be able to download any of our themes. If you are not in need of continuing to use this package, you can still use all products downloaded during your membership period without paying any extra fee.
4. Demo Content Use
The photos used in our theme demos are protected by copyright, trademark or other proprietary rights; therefore, they merely serve as example images to help you illustrate what your website might look like. You are not permitted to use the assets, please add your own thumbnail images.
All payments are handled via Paypal.
6. Support Policy
If any question or problem has arisen during the process of using our items, we are pleased to offer two main methods for getting supports as follows:
- Community forum: This kind of support is provided to everyone who uses our both free and premium products. Apart from using the forum of our website, you can also post discussions, read and receive responses from other members on the forum of website WordPress.org where we upload our products for free. We endeavour to answer in the forum but there is not any commitment about response time.
- Support Tickets: We provide support tickets for the clients who purchased our products. To get our support ticket service, you must provide us purchased order code and your user name as well as the product you purchased. On weekdays we will respond within 12-24 hours to support tickets if there is any problem to solve or bug to fix. We will do so within 72 hours after our initial response.
7. Customization Service
While you are looking for someone to help you customize your WordPress theme, we offer our customization service to do the job. In case of need, you can send your detailed requirements to firstname.lastname@example.org to get the quotation.
8. Refund Policy
If you are not completely satisfied with our service, we will be glad to issue a full refund within 15 days from the date of purchase. However, the refund policy only applies for sound reasons from you including: the theme you purchased is malfunctioning, corrupt or does not work as claimed AND you are getting mediocre support.
It is impossible to refund your money in some following cases:
- The item does not work as it is described and you did not contact us for help.
- You expected more than it could do.
- You did not like or need the theme any more.
- You bought several themes to compare.
- You wanted to return it after 15 days of purchase.
KOPASOFT does not make warranty or representations concerning the incompatibility with any additional third party plug-in, scripts, or applications. We also retain the right to reject theme supports if any of our themes is not functional with all versions of WordPress or it does not work in all browser combinations.
When collecting personal information directly from you, we are committed to protecting the personal information submitted to us. We do not reveal our customer lists to third parties for commercial or marketing purposes without your permission.